RTC ACCESS Eligibility


All applicants for RTC ACCESS eligibility must meet the federal requirements for Americans with Disabilities Act (ADA) paratransit eligibility. Eligible individuals must have one or more of the following:

  • Disabilities which prevent them from independently getting to/from a bus stop or through major transfer points.
  • Disabilities which prevent them from independently boarding, riding, and exiting a RTC RIDE bus.
  • Disabilities which prevent them from independently recognizing the correct bus stops and key landmarks.

Contact RTC Mobility Center at 775-348-0477 option 2 or email RTCAccessApplication@rtcwashoe.com or fax number 775-348-3261 for more information or to apply.

Reminder: After submitting your online RTC ACCESS application, you will receive a confirmation email with instructions on how to complete the eligibility process. If you do not see the confirmation email, please check your spam folders. If you have any questions regarding this application or questions regarding RTC ACCESS services, please contact the RTC Mobility Center.


Individuals visiting the Reno/Sparks area are eligible to use the RTC ACCESS ADA Paratransit service for up to 21 days in a rolling 365-day period by providing one of the following:

  • Current ADA Paratransit proof of eligibility from the jurisdiction in which they reside
  • Current ADA Paratransit ID Card
  • Current ADA Paratransit Award Letter

If the visitor appears in person to request visitor status and their disability is apparent, ADA Paratransit visitor service will be granted upon request.

Please submit documentation by mail, fax or e-mail or for additional assistance contact RTC Mobility Center.

Mail: Regional Transportation Commission, 1105 Terminal Way, Reno, NV 89502

Fax: 775-348-3261

Email: RTCAccessapplication@rtcwashoe.com