RTC Customer Service

***RTC 4TH STREET STATION CUSTOMER SERVICE WINDOW IS CLOSED***

  • Please visit us at our new location: RTC 1105 Terminal Way Reno NV 89502
  • Route 12 serves this location (Rt 12 Bus Stop is: Terminal@RTC Offices)
  • Hours are Monday-Friday 8 A.M. – 12 P.M. & 1 P.M. – 5 P.M.
  • Closed Saturday, Sunday, and major holidays

RTC Customer Service assistance is available by phone Monday through Friday from 8:00 a.m. to 12 p.m. and 1:00 p.m. to 5:00 p.m. by calling 775-348-RIDE (348-7433), TTY 1-800-326-6868 for trip planning assistance or you have any questions about our transit services.

LOST AND FOUND

RTC and RTC RIDE are not responsible for lost items, however if you lose something on an RTC RIDE bus, please report it as soon as possible and we will do what we can to help you locate your lost items. Please call 775-348-7433, or stop by the RTC 4TH STREET STATION and speak to one of the Security Guards. Let them know the route number and date and time of the loss. Found items are kept for one week and then disposed of. Perishable items are kept until the end of the day.