Please visit RTC 4TH STREET STATION (4th and Lake Streets, downtown Reno)
Monday – Friday 8:30 AM to 11: 30 AM and 1:30 PM to 3:30 PM (Closed on Weekends & Holidays)
WHAT IS WASHOE SENIOR RIDE (WSR) TAXI BUCKS PROGRAM?
The Washoe Senior Ride (WSR) Taxi Bucks program is a subsidized taxi program of the Regional Transportation Commission (RTC) and is funded by the ¼% of Washoe County sales tax allocated for public transportation. WSR provides alternative, reliable, and affordable transportation to Washoe County residents 60 years and older, RTC ACCESS clients (any age), and Washoe County Veterans (any age).
Each month WSR registered participants will receive a $60 taxi fare subsidy. Participants are issued an RTC WSR CardONE re-loadable card, which can be used to pay any part of a taxi fare. The taxi fare subsidy automatically loads each month for the duration of the program, and unused taxi fares do not roll over to the next month. This program and the subsidy are subject to available funding and may be changed or terminated by the RTC at any time.
PLEASE NOTE: THIS PROGRAM CANNOT BE USED IN CONJUNCTION WITH THE RTC WASHOE-Uber RIDES OR THE RTC WASHOE-Lyft RIDES VOUCHER PROGRAMS.
WHERE CAN I APPLY FOR WASHOE SENIOR RIDE?
Please visit RTC 4TH STREET STATION (4th and Lake Streets, downtown Reno)
Hours: Monday – Friday 8:30 AM to 11: 30 AM and 1:30 PM to 3:30 PM (Closed on Weekends & Holidays)
Program Eligibility: To qualify for the program, you must reside in Washoe County (Reno or Sparks), Nevada, and meet one of the following requirements:
- 60 years or older.
- RTC ACCESS clients must bring their current ACCESS ID card.
- Veterans (you must bring your current Veteran ID to prove this).
Residency: All participants must be Washoe County residents. To prove your residency, you must provide a valid Nevada ID issued by the Nevada Department of Motor Vehicles that displays a Reno or Sparks, Nevada address.
TO CHECK YOUR CARD BALANCE
Please call 775-348-0477 option 3 or online at rtcwashoe.com
HOW DO I USE MY RTC WSR CardONE CARD?
All WSR trips must begin and end within the Washoe County, Reno-Sparks boundary. Call the taxi companies directly to schedule your rides and only the participating taxi companies will accept the RTC WSR CardONE card to pay all or part of the fare. Please tell the dispatcher whether you use a wheelchair, scooter or other mobility device.
Participating Taxi Companies are available 24 hours a day, seven days a week:
- Reno/Sparks Cab Co. – (775) 333-3333
- Yellow Cab Co. – (775) 355-5555
- Reno Ryde – Download the App Flywheel (Apple Store or Google Play) (775) 400-3009
When you pay for a taxi ride using your RTC WSR CardONE card, you must show the driver your Nevada ID issued by the Nevada Department of Motor Vehicles. The name on your ID card should match the name on your RTC WSR CardONE card. Inform the driver at the beginning of the trip that you will be using your RTC WSR CardONE card to pay. If the fare exceeds $60, you must pay the remaining amount with cash or a credit card.
At the end of the trip, the taxi driver will swipe your RTC WSR CardONE card to calculate the total fare. You’ll receive a receipt that shows the fare, the amount paid from your WSR account, any other amounts paid, and the balance remaining in your RTC WSR CardONE card. The taxi driver will return your RTC WSR CardONE card to you along with the receipt.
WHAT IF I HAVE A COMPLAINT ABOUT MY TAXI RIDE?
If a driver refuses to accept your RTC WSR CardONE card or you have any other concerns with the driver or taxi service, you should file a formal complaint with the Nevada Transportation Authority at (775) 687-9790 or visit nta.nv.gov.
PROGRAM GUIDELINES AND POLICIES:
- The WSR CardONE card cannot be used to tip the driver.
- No refunds for unused RTC WSR CardONE card taxi fare value.
- RTC WSR CardONE card are not valid on RTC RIDE, RTC FlexRIDE and/or RTC ACCESS.
- RTC WSR CardONE card may only be used by the registered participants and cannot be given or sold to someone else. Giving or selling the RTC WSR CardONE card to other individuals is considered an abuse of the program, which is strictly prohibited.
- Anyone abusing the program will be barred from participating in the program permanently.
- RTC WSR CardONE is non-transferable, non-negotiable and non-refundable.
- Users are responsible for scheduling, changing, and canceling taxi trip reservations.
- Be sure to let the taxi dispatcher know that you will be paying with RTC WSR CardONE card when you call to schedule a pick-up.
- When you pay for a taxi ride using your RTC WSR CardONE card, you must show the driver your Nevada ID issued by the Nevada Department of Motor Vehicles. The name on your ID card should match the name on your RTC WSR CardONE card. Inform the driver at the beginning of the trip that you will be using your RTC WSR CardONE card to pay.
- If the fare exceeds $60, you must pay the remaining amount with cash or a credit card.
- RTC reserves the right to limit WSR Taxi Fare Value subsidy based on availability.
- This program and the subsidy are subject to change or termination at any time.
WHAT IF I LOSE MY RTC CARDONE CARD?
If your card is lost or stolen, call RTC Customer Service at (775) 348-0477 right away to deactivate your card. RTC is not responsible for unauthorized rides that were taken before the card was reported missing. To request for replacement card, call RTC Customer Service at (775) 348-0477. There is a $5 charge for a replacement card.
Questions or to find out your RTC WSR CardONE card account balance, call RTC Customer Service at 775-348-0477.
